Shipping

INFORMATION REGARDING COVID-19

The global social distancing measures are affecting our store as well which means order fulfillment and shipping is taking more time than usual. What usually takes 6-10 business days to process now takes about 15-25 business days to process. We’re actively communicating with our fulfillment partner and following the latest news on Covid-19. Please follow our FAQ where we share current updates: [FAQs] This is a difficult time for everyone and we thank you for your patience. Health is the number one priority right now, so stay safe.

 

HOW LONG IS THE SHIPPING TIME (NORMALLY)?

  • Fulfillment

It takes 2–7 business days

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  • Shipping

Our average shipping time is 4 business days (2-3 inside Canada) depending on the order's destination.

    We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from ePacket to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges.

     

    WILL I RECEIVE A TRACKING NUMBER?
    We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

    When you receive your tracking number, if you need help tracking your order you can go here.

    CAN I CANCEL MY ORDER?
    You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email contact@atthestoreonline.com. All you need to do is send us an email with the subject line "CANCEL".

    I HAVE ENTERED AN INCORRECT ADDRESS!
    If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at shop@hygoshop.com. If the address is wrong, we can correct this within 24 hours.

    MY ITEM ARRIVED DAMAGED 
    We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

    If this happens to you, please contact us with:
        - Your order number.
        - A picture of the damaged product.
    Once received, we'll be happy to send out another free of charge.
    I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

    If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)