FAQs

HOW AT THE STORE ONLINE IS ADAPTING TO COVID-19

At The Store Online works with a fulfillment partner to print and ship our orders. We’re in regular communication with them for the latest updates of what’s going on. Our fulfillment partner is still operating and we’re continuing to accept orders. Fulfillment and shipping will take longer but your order will reach you. Your support means a lot to us, especially during this time. Stay safe and take care of yourselves.

I DIDN'T RECEIVE THE ORDER CONFIRMATION EMAIL. WHAT'S GOING ON?

The order confirmation emails are sent out automatically. If you didn’t receive it, please check your spam folder. You can also contact us by sending us a message at contact@atthestoreonline.com. Thank you!

I ORDERED MORE THAN ONE ITEM BUT ONLY RECEIVED ONE TODAY. WHERE ARE MY ITEMS?

Orders with multiple items may be shipped in batches. The tracking number of each shipment will be emailed to you automatically as soon as the package is on the way. If you didn’t receive the email, please check your spam folder. You can also log into your account to see the details of each shipment.

GOT ANOTHER QUESTION? 

Please contact us at contact@atthestoreonline.com.